Forrester Research issues report showing increased use of VTC – Polycom as an industry leader

23rd August, 2012 - Posted by Meredith Lawrence - No Comments

Today’s federal government is facing some unique challenges. Federal agencies find themselves working to embrace mandates such as increased workplace flexibility, mobile initiatives, better transparency and more all while struggling through tight budgets, hiring freezes and other issues.

Ultimately, every segment of the federal government, from the military, to civilian agencies, has to do so much more with much fewer resources.

In response, federal agencies and the branches of the military have turned to technology to increase their efficiency, automate processes, become more proactive and help them accomplish their mission with less money, employees and resources. One of the technologies that are leading the way is Unified Communications (UC), including video teleconferencing (VTC).

Today, federal agencies are embracing VTC to help eliminate expensive travel, reduce unnecessary real estate, empower telework, increase workforce mobility, drive collaboration and improve communication. Ultimately, VTC solutions are being relied upon to help improve operational efficiency in the government and help agencies accomplish their mission more effectively.

And it’s not only the federal government. On August 21, 2012, Forrester Research, Inc., a leading independent analyst firm, released a report entitled, “The Forrester Wave™: Room-Based Videoconferencing, Q3 2012.” The report indicates that VTC implementation is increasing across the private and public sectors. According to the report:

“…more firms are looking to videoconferencing to replicate the in-person experience that employees prefer – or at least make voice conversations more engaging by fostering the trust and improved communication that comes with being able to read the other person’s body language…”

When it comes to the implementation of VTC solutions, the federal government and its agencies have struggled with a handful of issues, including cost and security. It’s for this reason that interoperability, compliance and security have been so important when selecting VTC solution providers.

Interoperability remains a hot topic for federal agencies since technology costs in the current economic environment have limited the adoption of new solutions. By purchasing interoperable solutions, agencies can implement them across the organization without needing to make significant upgrades to their existing legacy systems and datacenters. Security and compliance have also been paramount to agencies, especially those in sensitive areas such as defense and intelligence.

Using 39 criteria to evaluate the top vendors in the industry, the Forrester Wave™ report gave Polycom top scores in current offerings based on such factors as conferencing experience, quality of experience, management platform, recording and streaming, and security and compliance.

Forrester also named Polycom a leader due to its product roadmap and particular strengths in UC integration and interoperability. In addition, Polycom was top ranked in the “partners” category thanks to their native integrations and collaborations with notable partners, including Microsoft.

VTC is helping the federal government, and private enterprises, overcome the largest challenges they’re facing today. Polycom is at the forefront, offering the interoperable solutions and innovative products that are making UC possible across the enterprise. It’s for this reason that VTC adoption continues to climb, and Polycom is leading the way.

To download the entire Forrester Wave™ report, visit this page. To attend a complimentary webinar which will provide an overview of the research, evaluation and analysis used for the Wave report, register here.

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